Customer Support
Allow Microphone access in iPhone Settings, then reopen eWonic. If you use AirPods, Bluetooth, or hearing devices, test once on speaker.
Allow Speech Recognition in iPhone Settings. For offline One Phone, also confirm the required English and Spanish language resources are installed.
Have one phone create a hotspot, connect the other devices to it, then join by QR code, room code, or nearby discovery. iOS only devices can connect to eachother without a wi-fi router natively.
Paid translation and Conference hosting need host internet, an active plan, and a connected account when access must be verified.
Open Settings → Privacy & Security → Camera and allow eWonic. You can also enter the room code manually if QR scanning fails.
Use the same Wi-Fi or hotspot, keep devices awake and close, and allow Local Network access. If discovery fails, use QR or room code.
Check the listener’s selected language, volume, silent mode, and audio output route. If using Bluetooth or AirPods, reconnect them or switch temporarily to speaker.
Use stable Wi‑Fi or a hotspot for larger sessions. Keep devices nearby, avoid switching apps during active sessions, and use speaker or wired headphones if Bluetooth is unstable.
Use Plan & Billing -> Restore Purchases with the same Apple ID used for purchase. Reconnect your eWonic account if prompted.
Confirm the subscription in Plan & Billing, restore purchases, reconnect your account if prompted, and check your internet connection.
eWonic supports 70+ languages, with more being added over time.
Yes, for free One Phone English-Spanish when the required Apple language resources are available. Conference hosting needs internet.
No. The host needs internet for translation. Without a router, use a phone hotspot so devices can join the same local room.
No. Listeners can join Conferences without a paid plan. The host needs an active plan to create and host Conferences.
Yes, but live audio can vary by route. If audio feels delayed or unstable, try speaker or wired headphones.
Starter and Growth unlock Conference hosting and 70+ language translation. Personal Notes unlocks generated notes.
No. eWonic does not sell transcripts or use transcript analytics. Saved transcripts stay on your device unless you export or share them.
The host's live microphone audio is sent to Google Gemini for translation, then translated audio and captions go to listeners.
Where supported, yes. Use the same Wi-Fi or hotspot, then join by nearby discovery, QR code, or room code.
Open Saved Notes, choose the note or transcript, then use the available delete, edit, or export options.
Email info@ewonicapp.com with your app version, device model, operating system version, and a short issue description.
The host's live microphone audio is sent to Google Gemini for translation, then translated audio and captions go to listeners.
Open Saved Notes, choose the note or transcript, and use the available delete, edit, or export options. Deleting saved content from the app removes the local copy on that device. If you already exported or shared the content elsewhere, delete it from that destination separately.